Return Policy

Refund Policy

Last updated: 21 March 2025

At TrendzTec, we want you to love your purchase. If something isn’t right, we’re here to help. Please read our refund policy below.

Refund Eligibility

You may request a refund if:

  1. The product arrives damaged or defective.
  2. You received the wrong item.
  3. Your order has not arrived within 30 days (UK)and tracking shows no delivery.

Refund Request Timeframe

  1. Refund requests must be submitted within 7 days of receiving your order.
  2. Requests made after 7 days will not be eligible.

How to Request a Refund

  1. Email us at [Your Contact Email] with your:

    1. Order number

    2. Description of the issue

    3. Clear photos or video (if applicable)

  2. We will review your request within 3 business days and notify you of the outcome.

  3. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Situations

We do not offer refunds for:

  1. Change of mind or buyer’s remorse
  2. Incorrect address provided at checkout
  3. Damage caused by misuse or normal wear and tear

Returns

In some cases, we may request that you return the item. Return shipping costs are the responsibility of the customer, unless otherwise stated.

Questions?

Feel free to contact us at trendztec2025@gmail.com – we’re happy to help!